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Post by Anja on Sept 16, 2003 10:53:34 GMT
I could not believe when I received my T-mobile bill for August.
I used it only couple of times and it came to £290.
I checked the rates for the roaming service in Croatia and it has been changed to £1.40 per min recently.
As I travel to Croatia very often I did not check the charges thinking it would be the same as in April.
Ha, what a surprise!
The T- mobile is owned by the same company as the Croatian Telecom (Deutsche Telecom) so all this money (£1.40 p/m) stays within the same company.
What a robbery!
T-mobile insists that customers need to check the roaming rates every time they intend to us it but I do not see it anywhere in my contract..
I am intending to pay for this bill only if they charge me by the old rates.
Is anyone of you in the same shoes?
If yes we could all contact trading standards and the watchdog about this..
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Post by Bob on Sept 16, 2003 10:56:43 GMT
You are right: this is a robbery.
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Post by CueRack on Sept 16, 2003 11:58:02 GMT
At £1.40 per minute, that pretty much equates to about 210 minutes (3 1/2 hours) of talk time....
Maybe a solution to you is to stop talking so much..
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Post by KK on Sept 16, 2003 12:15:58 GMT
Anja - I agree that it is robbery, but you really should have checked the rates. You can't refuse to pay the bill simply because you think it is too much - don't you agree that it is a little childish? Why should you get special treatment just because you failed to check the rates?
Why not just buy a Croatian pay as you go to use there like most people do?
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Post by Anja on Sept 16, 2003 22:57:07 GMT
Anja - I agree that it is robbery, but you really should have checked the rates. You can't refuse to pay the bill simply because you think it is too much - don't you agree that it is a little childish? Why should you get special treatment just because you failed to check the rates? Why not just buy a Croatian pay as you go to use there like most people do? I was thinking og buying a PAYG mobile but my roaming bills weren't so high before.. Re checking the rates: I usaully get the letters from all sorts of places, swiming pool, councill tax, bt, video club etc informing me about their rates change and I believe it is the responsibility by the service provider to inform the customer about any change.. I do not remember these rates being changed for at least a year and I never received any notification about the changes from the T-Mobile. |
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Nick
Full Member
Posts: 62
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Post by Nick on Sept 17, 2003 7:55:02 GMT
T-Mobile aren't the only UK operator to increase calls to Croatia and/or roaming rates. I know that Orange have as well.
I don't think non-payment by appealing you didn't know the rates is a wise idea. If you are a good customer (i.e. pay your bills on time, been with provider at least 6 months - the longer the better, have a reasonable monthly spend) then calling their customer services and politely objecting to increases in call costs may get a reduction in your bill. Use any of the above to try and bargain ("I spend over £50 a month with you", "I've been a loyal customer for X years", "My contract is up soon and I'm considering moving to another network")
These can all do wonders if used in the right way. Ranting and raving or witholding payment will not produce the desired effect.
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Post by Anja on Sept 17, 2003 8:23:48 GMT
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Post by Anja on Sept 17, 2003 8:32:48 GMT
Furthermore - there is already a section about this issue on Oftel webpage: www.oftel.gov.uk/consumer/advice/faqs/costfaq7.htmwhere it mentions: "Most contracts require that a period of notice is given before any price change are applied" So from my side I would follow the Oftel procedure and wait for their decision in this case. |
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Post by Mala on Sept 17, 2003 9:45:59 GMT
Anja, please complain and go after them: they are like highway robbers!
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Nick
Full Member
Posts: 62
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Post by Nick on Sept 17, 2003 10:32:34 GMT
Usually notification is given on the operators web site and in the case of Orange they (claimed they) sent this information with their bills to customers.
Ask T-Mobile how they communicated this increase in charges to you and if you did not receive notification, tell them this and attempt to negociate a reduction.
Note that there's nothing to stop them increasing their charges (even if you think they're unreasonable), but the key is them informing you. That way you usually have a clause in your contract that allows you the choice to give one months notice after significant increases have been made and leave the provider.
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Post by Phil on Sept 17, 2003 10:51:29 GMT
I am so outraged on your nehalf. I am also with T-Mobile, but I will immediately stop my service and revert to a carrier pigeon in one pocket and a pack of bird seed in the other.
Bastards!
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Post by SimpleMe on Sept 23, 2003 0:59:39 GMT
Phil,.. I share your thoughts  |
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kb
Junior Member
Posts: 29
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Post by kb on Sept 23, 2003 14:03:40 GMT
Davids T-mobile bill came to £300 in 7 days on Krk, it's outrageous!!!!
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